Effective Date / Dernière mise à jour:
12 January 2026 (last amended: 12 January 2026)
Bienvenue — et thank you for using prologue.ai (the "Website") and the other products and services (collectively, the "Service") offered by Prologue AI Inc. ("Prologue AI", "we", "us" or "our"), a corporation incorporated under the laws of Québec, Canada, having its principal place of business at 186 trenton, Montréal (Québec) H3P 1Z4, Canada.
Important legal note — this document is provided for your convenience and does not constitute formal legal advice. Québec consumer‑protection law requires that a French‑language version be provided; in the event of any conflict between the English and French versions, the French version will prevail.
By accessing or using the Service in any manner (including browsing the Website, creating an account, or clicking an "I Agree" or similar button), you agree to be bound by these Terms of Use (the "Agreement"). If you are using the Service on behalf of a company or other entity, "you" means that entity and you represent that you have the authority to bind it to this Agreement.
You must be 18 years of age or older and not barred from using the Service under the laws of Québec, Canada, or your place of residence.
If you do not agree to every provision of this Agreement, do not access or use the Service.
Prologue AI operates a creative‑technology platform that enables users to generate, edit, store and share AI‑generated or AI‑assisted content such as text, images, audio and video ("Generative Content"). The Service, the Website and all Generative Content are protected by applicable intellectual‑property laws.
The Service is constantly evolving. New features may be added, modified or removed at any time. We may require you to install updates to any Prologue AI application you have installed.
You may need an account (an "Account") to access certain features. You agree to:
We reserve the right to suspend or terminate Accounts that violate this Agreement.
To maintain the integrity of our Service and prevent abuse, you agree not to:
Prologue AI reserves the right to:
Violation of these provisions may result in immediate account termination and forfeiture of all credits and benefits.
Except for the license you grant below, you retain all rights you may have in Your Content. Because generative‑AI outputs may be similar or identical for different users, we do not guarantee that your Output will be unique or that it will be protectable under intellectual‑property law.
You grant Prologue AI a non‑exclusive, worldwide, royalty‑free, sublicensable licence to use, copy, modify, and display Your Content solely to (a) provide and improve the Service and (b) comply with our legal obligations. If you choose to publish Output publicly on the Service, you also grant every visitor of the Service the right to access and use that published Output.
You agree not to use the Service to create, upload or share Content that is unlawful, infringing, defamatory, hateful, harassing, sexual‑exploitative, or otherwise prohibited by Prologue AI's Acceptable Use Policy (available on the Website), Québec's Charter of Human Rights and Freedoms, or applicable Canadian law.
Paid features are billed through Stripe, Inc. ("Stripe"). By purchasing you authorise us and Stripe to charge your chosen payment method and you agree to Stripe's Services Agreement and Privacy Policy.
Subscriptions renew automatically for the same term (e.g., month‑to‑month) unless you cancel via your Account before the renewal date. Fees are non‑refundable, except where required by law.
You can use AI credits to enable and process your requests within designated AI features. The number of credits required for a specific action (e.g., generating a video) will be communicated to you within the relevant product or feature. Prologue AI reserves the right to modify the credit cost for using AI features. AI credits are available for eligible Prologue AI subscriptions only and can only be used to access certain AI features that may be made available by Prologue AI from time to time.
Credits included with your monthly subscription plan do not roll over and reset at the start of each new billing cycle. Any unused monthly credits expire at the end of your billing period.
Credits purchased through credit packs never expire and will roll over until used. However, credits can only be used while you have an active subscription plan. If your plan is canceled or inactive, credits remain on your account but are temporarily unavailable until a plan is reactivated.
You have no right or title in AI credits except as expressly stated in these Terms. You may not sell or transfer AI credits to another user or account, or attempt to sell or transfer AI credits.
When you purchase AI credits, you are pre‑paying for the use of certain designated AI features. AI credits are not a digital currency, security, commodity, or any other kind of financial instrument and are not redeemable for any cash value. AI credits are only redeemable for the specified AI features within the Prologue AI ecosystem.
This section applies only if you subscribe to a Prologue AI Business or Enterprise plan (each, a "Business Plan"). If you have also signed an order form, SLA, or other written agreement with Prologue AI for your Business Plan (a "Business Agreement"), then the Business Agreement will control in the event of any conflict with this Addendum.
This Addendum supplements Sections 4 and 5. If there is any conflict between this Addendum and the general content licence in Section 4.3, this Addendum controls for Business Plans.
Our Privacy Policy applies to Business Plans too and is available at prologue.ai/privacy. For Business Plans, Prologue AI will use your Inputs and Outputs only as described in this Addendum and will implement reasonable administrative, technical and physical safeguards. Where appropriate, we can provide a data‑processing addendum (DPA) on request.
The Service can process what you provide (for example prompts, images, reference materials, or other data) (the "Inputs") and generate results (the "Outputs"). Inputs and Outputs together are your "Customer Content" for Business Plans.
You retain all ownership rights you may have in your Inputs and Outputs. Subject to your compliance with this Agreement, you may use your Outputs for lawful commercial purposes without needing additional permission or payments to Prologue AI.
You are responsible for ensuring that your Inputs and your use of Outputs do not infringe, misappropriate, or violate any third‑party rights (including intellectual‑property, privacy, and publicity rights).
Prologue AI will not use Business Plan Customer Content (Inputs or Outputs) to train our AI models. We may use Business Plan Customer Content only for the limited purposes of (a) providing the Service to you (including generating, storing, and delivering Outputs), (b) security, fraud prevention, and abuse detection, (c) legal compliance and responding to valid legal process, and (d) as explicitly authorised by you in writing.
We may use automated and manual tools to review Inputs and Outputs for content moderation, safety, abuse prevention, legal compliance, and enforcement of this Agreement. We will do so in a manner proportionate to these purposes.
Business Plans may allow multiple seats. The purchaser of the Business Plan (the "Account Owner") is responsible for inviting and managing team members and for ensuring that all team members comply with this Agreement.
Team members may create or access content through accounts linked to the Business Plan. The Account Owner may have administrative access to manage the Business Plan, including adding/removing team members and managing permissions. Unless otherwise agreed in writing, content created through the team account may be accessible to the Account Owner.
Business Plans are paid subscriptions processed via Stripe. They renew automatically unless cancelled before the renewal date. Fees are non‑refundable except where required by applicable law or expressly stated in a Business Agreement.
If you are using the Service in a business or commercial capacity (and therefore are not a "consumer" under the CPA), either party may elect to resolve any dispute arising out of or relating to the Service by confidential, binding arbitration administered by the Canadian Arbitration Association in Montréal, Québec, under its Expedited Rules. Judgment on the award may be entered in any court of competent jurisdiction.
The arbitration clause in this section does not apply to consumers.
The Service is provided "as‑is" and "as available." To the maximum extent permitted by law, we disclaim all warranties (express or implied) and our total liability arising out of or relating to the Service will not exceed the greater of (a) CAD $100 or (b) the amounts you paid us in the three (3) months preceding the event giving rise to the claim. These limits do not apply to liability that cannot be excluded under Québec law (for example, liability for gross negligence or wilful misconduct).
You may stop using the Service at any time. We may suspend or terminate your access if you breach this Agreement or if required by law. Sections that by their nature should survive termination (e.g., licences, disclaimers, limitations of liability) will survive.
From time to time Prologue AI may offer contests, sweepstakes, hackathons or other promotional programs (collectively, "Promotions"). Each Promotion will be governed by its own official rules. If those rules conflict with this Agreement, the Promotion rules will apply solely for that Promotion.
To keep the Service safe, fair and reliable you agree not to:
We respect intellectual‑property rights. If you believe content on the Service infringes your copyright, please email admin@prologue.ai with the following details: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) the URL or other location of the allegedly infringing material; (d) your contact information; (e) a statement that you have a good‑faith belief the disputed use is not authorised by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are authorised to act on the copyright owner's behalf. We may remove or disable access to the disputed content and will terminate repeat infringers.
While we aim for high availability, the Service is provided on an "as‑is" basis and we do not guarantee uninterrupted access. The Service may be suspended, modified or discontinued at any time for maintenance, security, legal or other reasons. We will use reasonable efforts to give advance notice of scheduled downtime, but unscheduled outages may occur. Prologue AI is not liable for any loss or inconvenience caused by downtime or any failure of the Service to operate.
Legal Notices & Questions: admin@prologue.ai
Customer Support: support@prologue.ai
Mail: Prologue AI Inc., 186 Trenton Avenue, H3P-1Z4, Montréal (QC), Canada.
We may update these Terms of Use from time to time. If you have an Account, we will notify you by email or in‑service notice at least 30 days before changes take effect. Continued use after the effective date constitutes acceptance.
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If you have any questions about these Terms of Use, please don't hesitate to contact us.